Our Methodology
Not the first contact
We know the common needs and challenges of each industry. We have already built solutions for each of them.
Co-design of the solution
We adjust our solutions to each operation, culture and regulations. Our platform and agile methodology allow the creation of flows and interfaces in real time jointly with our customer, reducing development time.
Strategic planning
During the planning phase we consider risks, timing, integrations and training to ensure the success of the implementation. We generate consensus for evaluation and acceptance criteria allowing an organized and smooth deployment.
Implementation
A critical step for the success of the projects. Our experience, technology and methodology are key to deliver as planned.
Operation
Our deliverable is a simple, agile, and synchronized operation with our customer’s. Continuing monitoring and support provide confidence to our customer operating teams.
Multiple processes
on the same platform
Customer Service
Automating certain tasks and workflows reduces time in repetitive and manual tasks
Finance
The goal is to reduce errors and accelerate processes that demand resources. By automating tasks, processes become more accurate, traceable, timely, and efficient.
HR
By automating manual and repetitive tasks in HR department allow to generate more added value activities to reduce employee turnover, operating costs and increase employee engagement.
Purchase
The purchase and supply departments need to manage cost, expenses, suppliers, contracts and their internal processes more efficiently than ever.
Distribution
When operations automate shipping and distribution processes, they achieve higher rates of efficiency and accuracy generating real cost savings.
Sales and Marketing
By automating tasks and workflows of the sales cycle, it becomes easier for commercial teams to focus on generating business.
Insurance
The goal is to provide an exceptional customer experience and make employees to focus on high-value activities by automating administrative and repetitive tasks.
Retail
Time spent on manual, repetitive, and system-based tasks can be reduced to make employees focus on delivering exceptional customer experiences.
Manufacturing
In this vertical it is critical to maximize productivity as well as design efficient processes to optimize costs to focus business in sales and profit generation.
Health
The goal is to improve patient service delivery as well as optimize and integrate internal processes for patients, physicians and administrators.
SUCCESS STORIES
HEALTH
INSURANCE
OIL & GAS
HEALTH
 | We have processed more than 10,000 surgery patients’ pre-admissions per month, including generation and signing of contracts, with different health service providers. Megafy Solution: We improve the process and experience of our customers through the digital automation of the patient pre-admission process, reducing the use of paper and improving the activities involved as well as the user experience, since patients can complete the full onboarding process remotely from anywhere using a mobile device, in a matter of minutes. Benefits: Reduction of 40 FTEs involved in the process with annual savings of $600K. Improvement of end user experience, customer real-time analytics, end-to-end process traceability, faster revenue generation, among other benefits. |
INSURANCE
 | For this vertical, our integrated solutions, using AI, have reconciled more than 150,000 request monthly. Solution: We achieve automatic information extraction and classification using AI from multiple unstructured sources and providing real-time information. Benefits: To reduce the beneficiary payment time from 5 days to 1 hour. Estimated 19 FTE reduction for this process. |
OIL & GAS
 | Domestic and industrial gas distribution companies in different countries. Problem: The company did not have real-time information for many of its operational processes such as tank levels, inventory, demand activity, etc. This information was distributed in multiple systems (SAP, own systems, manual entries, etc.) and the plant and operations managers relied on manual and inefficient processes to gather incomplete operation status information. Solution and benefits: Automation of five internal processes (tank control, inventory, restitution, management, cylinders, trucks outside/inside the plant) with the goal of producing information available in real-time in control panels. This solution allowed management to have real-time visibility of its operational processes and key performance indicators. Currently, plant and operation managers have real-time information that previously took 24/48 hours to access. In addition, solution generates alerts in real time, monitor SLA activity, provide escalation routes and incident management. |
Our clients
Security
We understand your needs
We design solutions considering security, adaptability and reliability according to what our customers need. We meet security requirements of several verticals for data privacy and regulatory compliance.
World-class standards
Our solution has the highest global security standards, aligned with ISO, NIST, PCI, HIPPA certifications, among others. These are part of our security strategy based on world-class infrastructure and technology.
First class security
Our platform is classified with A+ level of security. Qualys SSL Labs offers in-depth analysis of Internet web server security settings, especially SSL/TLS settings.
We are with you all the way
Our solutions provide confidence and reliability regarding data protection, with the certainty of being backed by the most modern security technology and procedures against possible cyber-attacks. In addition, we have 24/7 supervision, 365 days a year.
Certifications
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